Terms & Conditions
Last Updated: 26/05/2025
These Terms and Conditions ("Terms") govern your access and use of the AusKeep platform ("Platform", "we", "us", "our"). By using the Platform, you agree to be legally bound by these Terms.
1. Platform Role and Disclaimer
AusKeep is a digital marketplace that connects independent workers (with valid ABNs) and hirers (businesses or individuals) seeking services. AusKeep:
- Does not employ workers;
- Does not act as a labour hire provider, recruitment agency, or contracting company;
- Is not a party to any agreement formed between users;
- Does not guarantee outcomes, performance, or legality of any service provided by users.
You acknowledge and agree that AusKeep's role is strictly limited to introducing parties and facilitating payments through the platform.
2. Eligibility
To use AusKeep, you must:
- Be at least 18 years old;
- Provide accurate, truthful, and complete registration details;
- If registering as a worker, hold a valid Australian Business Number (ABN);
- Comply with all applicable laws and regulations of Australia.
We reserve the right to verify ABNs and suspend accounts involved in fraudulent activity.
3. Payments and Commission
- All payments must be made through the AusKeep platform.
- AusKeep retains a pre-agreed commission on all completed transactions.
- Users must not bypass the platform or its payment system to avoid fees.
4. User Conduct
You agree not to:
- Use false or misleading information;
- Engage in harassment, discrimination, or abuse;
- Post or respond to jobs with illegal, unsafe, or exploitative expectations;
- Solicit or accept off-platform arrangements.
5. Review System
- Reviews must be honest and based on real interactions.
- Fake or incentivised reviews are strictly prohibited.
6. Limitation of Liability
To the fullest extent permitted by law:
- AusKeep is not responsible for job performance, payment defaults, or any harm arising from user interactions;
- AusKeep makes no guarantees regarding job availability, success, or financial outcomes.
7. Termination
We may suspend or terminate your account without notice if:
- You breach these Terms;
- You are reported for unsafe, abusive, or fraudulent behaviour;
- You attempt to bypass the platform or commit any unlawful activity.
8. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes must be resolved in the courts of Melbourne, VIC.
9. No Labour Hire Relationship
AusKeep is not a Labour Hire Provider under the Labour Hire Licensing Act 2018 (VIC) or equivalent legislation in other states. All users of the platform are independent entities and are solely responsible for their own legal, tax, and employment obligations.
10. Disclaimer of Warranties and Limitation of Liability
To the fullest extent permitted by law, AusKeep provides the platform "as is" and without any warranties, express or implied. We do not guarantee the accuracy, reliability, or availability of the platform or any user-generated content. AusKeep shall not be liable for any loss, injury, damage, or claim arising from your use of the platform, including but not limited to errors, omissions, service interruptions, or user conduct.
11. Dispute Resolution
AusKeep is not a party to any agreement formed between users and is not responsible for resolving disputes between them. Users are encouraged to resolve any disagreements directly and respectfully. In exceptional cases, AusKeep may, at its sole discretion, facilitate informal mediation. AusKeep does not offer refunds unless legally required under Australian Consumer Law.
12. Indemnity
You agree to indemnify, defend, and hold harmless AusKeep, its affiliates, directors, employees, and agents from and against any and all claims, liabilities, losses, damages, costs, or expenses (including legal fees) arising out of or related to:
- Your use of the platform;
- Any breach of these Terms;
- Any services you provide or receive through the platform;
- Your violation of any laws or third-party rights.
13. User-Generated Content and Intellectual Property
All content you submit to AusKeep (such as job posts, reviews, or profile information) remains your intellectual property. By submitting content, you grant AusKeep a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute the content solely for platform-related purposes. You are responsible for ensuring that your content does not infringe on any third-party rights.
14. Contact
For support, complaints or legal inquiries: assistance@auskeep.com